By Ibrahim Kegbegbe
Digital banking users of Polaris Bank can now breathe a sigh of relief as the financial institution has announced the full restoration of its mobile banking platform, VULTe, following a recent service disruption that temporarily affected customer transactions.
In a notice to customers, the bank acknowledged the inconvenience experienced during the downtime, expressing sincere apologies and assuring users that the issue had been resolved. The disruption had sparked concerns among customers who rely heavily on the platform for daily banking activities.
According to the bank, the affected service has now been upgraded and fully restored to deliver what it described as a faster, more secure, and seamless end-to-end digital banking experience. The upgrade is part of broader efforts to strengthen its digital infrastructure and improve user satisfaction.
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Customers have been advised to update their VULTe application to version 3.2.5, available on both the Google Play Store and Apple App Store, in order to access the enhanced features and continue transactions without interruptions.
The bank reiterated its commitment to service excellence, thanking customers for their patience and continued trust during the period of disruption. It emphasized that customer experience remains central to its digital transformation strategy.
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The Merit Newspaper reports that with the restoration completed, attention now shifts to how effectively the upgraded platform will perform under increasing user demand in Nigeria’s fast-growing digital banking ecosystem.
